MexGrocer.com - Privacy Policy

Privacy Policy Overview (Effective Date: 12/29/2019)

MexGrocer.com is strongly committed to protecting the privacy of its customers. We have written this privacy policy to inform you of the specific information that we collect from you, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is a significant part of MexGrocer.com's commitment to providing you with a high quality shopping experience.

Information Collection and Use

MexGrocer.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information that you provide us, including your account and profile information, content you submit to our website, your purchase information, your communications, and information you provide to us as part of reviews, surveys and contests. When you create an account on our website, we collect information you provide us, like your name, email address, shopping preferences and profile information.

We use the information we collect to provide, support, and personalize our website and to communicate with you about our website (on and off our website). The ways we do this include the following:

a. to provide and improve our website's functionality, including to display content you post publicly; to fulfill your purchases through our website; to process, store, and deliver your communications; to provide customer service and support; to respond to your inquiries or requests; to back-up our systems; and to improve the security of our website; b. to evaluate use of our website for our business purposes and to improve and develop our products and services, including new products and services and our website's functionality; c. to personalize your experience, such as to tailor the content and information made available to you and our support services; d. to display relevant advertising (on our website and third-party sites) and to evaluate the success of our advertising; e. to communicate with you as described in our agreements with you (for example, the Terms of Use) and this Privacy Policy; f. to prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the Terms of Use); g. to enforce compliance with our agreements with you (for example, the Terms of Use) and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements); h. to perform research and analysis for our business purposes; and i. if you decide to participate, to administer surveys, contests, and promotions. If you provide us information about your contacts (for example, when you sign up for our website through Facebook), in order to facilitate a more connected experience, we may inform your contacts who have accounts on our website that you also have joined our website and follow them on your behalf so that you may view their public activities on our website. We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use automated technology to review your communications and improve your user experience. We may use your log-in information, cookie information, device information and IP addresses to identify you and log your use across devices and our website. We may use your addresses to personalize your experience on our website. For your convenience, we will store information about your payment method. If you make purchases on our website as a visitor and subsequently create an account, for your reference, we will make information available to you about any prior purchases completed using the email address for your account. Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of such uses at your discretion.

Order

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

MexGrocer does not process credit card transactions directly; this site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Corrections/Updating Personal Information At any time, customers of MexGrocer.com can verify that the information we have about your order is accurate by checking on the status of your order throught the link sent on the confirmation email. If anything is incorrect, please call us or contact us via our customer service form within our HELP section. You will receive an email confirmation with any changes or corrections you have done to your order.

Cookies

MexGrocer will store a persistent cookie so that you may retrieve the products in your shopping cart with no need to go through re-choosing all the categories again. This website's cookies are not tied to any personally identifiable information. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to process through our shopping area. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site or track impressions and click throughs on the banners that are served on the Web site without any capture of personal information.

Log Files

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please contact them directly.

Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links

This web site contains links to other sites. Please be aware that MexGrocer.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by MexGrocer.com.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Please see our choice and opt-out below.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or contact information), that information is encrypted and is protected with 128 bit encryption software from VeriSign - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Chrome, Firefox or Safari becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. All sensitive information is collected through the online store hosted by our third party service provider.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to info@mexgrocer.com.

Notices, Disclosures, and State-Specific Rights

Links to Other Websites and Services. Our website or mobile application may provide links to other Internet sites, content or videos (embedded or direct links) maintained by third parties. We are not responsible for the sites, content, or videos accessed via the links, and we have not reviewed the privacy practices of those third parties. We encourage you to review the privacy practices of those third parties.

California Privacy Rights. California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties for the third parties' direct marketing purposes. Unless you request us to or consent to us doing so, MexGrocer.com does not sell any personal information to third parties for their own direct marketing purposes. If you have questions about these practices, please contact us at info@mexgrocer.com. California law also provides residents with rights to request access to and deletion of certain personal information, to know whether personal information is shared, and to opt out of the "sale" of personal information. Some California laws also may define "personal information" differently from this Policy. To understand how we honor these California rights, to make requests regarding these rights, and to learn more about how California law defines "personal information," please visit Your California Privacy Rights ("CCPA").

Children's Privacy. MexGrocer.com does not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you believe that your child under the age of 13 has submitted personal information to MexGrocer.com in connection with our website or mobile application, and without prior verifiable parental consent, please contact us at info@mexgrocer.com so that we can take steps to delete the personal information that they provided.

Administrative Email Communications

You will receive administrative emails that are related to the primary usage of our service. You may not opt-out of administrative emails. These administrative emails will not have any marketing, promotional or advertising material(s) in them.

Choice/Opt-out

Users who no longer wish to receive our newsletter may opt-out of receiving these communications by replying to “REMOVE” or “Unsubscribe” in the subject line in the email sent out or email us at info@mexgrocer.com and let us know that you want to opt-out of further newsletter communications.

Notification of Changes

If we decide to change our privacy policy, we will prominently post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Our Guarantee

We are so confident about the security of our site that we back every purchase with this guarantee: If using your credit card on our site results in subsequent unauthorized use of your card, we'll cover your liability up to $50. The unauthorized use must have resulted from giving your credit card information to MexGrocer.com - not from fault of your own. Our guarantee applies only if your credit card information was given to us over the MexGrocer.com secure server. If you discover unauthorized use of your credit card, you must notify MexGrocer.com of the problem in writing (by email or letter) within 24 hours of discovery. You must also notify your credit card provider in accordance with its reporting rules and procedures. We limit our Safe Shopping Guarantee to $50 because your credit card provider likely will either cover the unauthorized charges altogether, or limit your liability to $50 or less. Your card user agreement will have the details.

Legal Disclaimer

Though we make every effort to preserve your privacy we may need to disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.

Your Feedback

At MexGrocer.com, your privacy is extremely important. If you have any questions about the privacy statement, the practices of this site, or your dealings with MexGrocer, please click Contact Us and let us know or write us by mail at:

MexGrocer.com LLC 4901 Morena Blvd. Suite 1106 San Diego, CA 92117 USA

Phone (858) 270-0577 Email info@mexgrocer.com

Proudly delivering authentic Mexican food directly to your door for over 20 years.