Order and Shipping / Handling Information at MexGrocer.com
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Placing an order at MexGrocer.com
Ordering online with MexGrocer.com is as easy as 1,2,3. First, browse through our selection of shopping categories, shop by brand with over 200 Mexican brands to choose from, or use our internal search box to locate any product or item(s) you would like to purchase and add the number of items to your shopping cart by clicking at the basket (if NO ADD TO CART button is shown, product is temporarily out of stock) and proceed shopping or continue to check out. That?s it! It?s that easy.
However, if your prefer to Order by Phone give us a call at 1 (877) 463-9476, have your credit card on hand and we will gladly place your order. We're open Monday through Friday from 9am to 6pm PT. For orders placed to ship within the US or Military, please read below.
SHIPPING AND HANDLING IN THE U.S.
Pay less shipping! Checkout our new lower shipping rates for lightweight products, to check your shipping and handling cost before payment, select the ground shipping option, then press apply to obtain the new lower shipping cost.
MexGrocer.com delivers authentic Mexican food to any valid address within the continental U.S., Alaska, Hawaii and APO/FPO Military addresses. All you need to do is fill your basket with items, and click Check Out under the sign 'View Basket' at the top right of your screen. There is no minimum order amount. You will need to tell us where to ship your order, and what credit card payment method you want to use. For shipping rates, please check our table below.
|Mexgrocer offers fast delivery anywhere within the U.S. via Fedex and USPS.|
You can choose to get your Mexican groceries, cooking utensils and Mexican cookbooks from three shipping options: Ground, 2nd-Day Air, and Next Day Air. Please note that deliveries inside California, delivered by "Ground" will normally arrive in 1 or 2 business days after being shipped. Orders delivered by "Ground" in most other states will arrive within 2-5 business days. You may View Estimated Shipping Date in pop up window to get a better estimate of delivery window. We accept orders to all addresses including residential, commercial or PO boxes.
For Alaska and Hawaii, we can only offer USPS Priority for standard shipping, or 2nd Day Air and Next Day Air via Fedex or USPS. USPS will accept PO boxes for almost any address (check with your local Postmaster to verify before submitting an order).
Please consult our rates at checkout for Ground, Second Day Air or Next Day Air. The cost to ship your order will vary between the amount of goods you have in the shopping cart and the time it takes for us to carefully wrap those items so they will reach your desired destination securely. Shipping carrier costs (postage), materials and labor are most often subsidized by our company to keep them to the lowest possible so you can enjoy authentic Mexican food at your home. Thank you for your understanding.
Prices may vary on orders shipped to APO/FPO, AK and HI. Due to the high levels of security in APO/FPO deliveries, some orders may take up to 2 to 6 weeks. Some APO orders arrive sooner, it just depends where you're stationed.
Cut Off Time Please Note that All orders received before 2:00 PM PT Monday through Friday will be shipped the same business day, all orders received after this time will be shipped the following business day. Call us at 1 877-463-9476 and we can do our best to accommodate your needs.
ORDERING AND SHIPPING TO CANADA YES, WE ACCEPT ORDERS TO CANADA!
MexGrocer.com delivers authentic Mexican food to Canada. All you need to do is fill your basket with items, and click Check Out under the sign 'View Basket' at the top right of your screen. There is no minimum order amount. You will need to tell us where to ship your order, and what credit card payment method you want to use. For shipping rates, please visit our check out.
For Canada residents, we can only offer USPS Priority for standard shipping (6 - 10 business days), or USPS Express (3 - 5 business days) for almost any address (check with your local Postmaster to verify before submitting an order).
CANADA TAX AND DUTY CHARGES
Customs law requires that all applicable Duties and Taxes must be paid for shipments entering Canada. By placing an order with MexGrocer.com, you agree to pay the duties and taxes charged by Customs at the time of delivery. Customs duty and Value-Added Tax (VAT) will be payable, as follows:
- Customs duty – Typically 20-30% of product price (based on product characteristics)
- Tax – Typically 6-16% of product price (based on province)
- Advancement Fees – FedEx fee for processing of duties/fees (currently $8.00 USD)
For further assistance in understanding and estimating taxes and duties, please visit Canada customs at www.ccra-adrc.gc.ca (Canada Revenue Agency) or www.cbsa-asfc.gc.ca (Canada Border Services Agency), or by calling 1-800-959-5525 from within Canada.
INTERNATIONAL SHIPPING TO OTHER COUNTRIES
We recommend you to research on a worldwide shipping forwarding company. Although there are many companies out there you can use, we encourage you to learn more about Fedex Cross Border programs.
Please note that MexGrocer.com does not ship to international residential or commercial addresses (EXCEPT CANADA) and assumes NO liability for orders once they have been received at the Bongo facility. Bongo assumes full liability for your order from the time it is received at their facility until it arrives at your door. Please see the terms and conditions upon registering with the Bongo service.