MexGrocer.com Customer Service - HELP and FAQ

Placing an order

Shopping with MexGrocer is simple! Explore our 20+ categories, shop by your favorite brands, or use the search bar to find exactly what you need. Add items to your cart, check out, and enjoy authentic Mexican products delivered to your door.

Order by Phone — give us a call at 1 (844) 639-4762 (1-844-MEXGROCER), have your credit card on hand and we will gladly place your order. We’re open Monday through Friday from 9am to 5pm PT.

Back to top

Canceling my order

Please contact us within 1 hour after placing the order via email. MexGrocer.com is unable to cancel after that time frame. Please review our Returns and Exchanges Policy to resolve your request.

Back to top

Payment options

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. If, for any reason, MexGrocer cannot process your credit card we will notify you by email within 24 hours.

You may also pay with a Money Order; the order will be processed once payment has been received and collected. Place an order as usual up to the payment step, note your order details (Name, Shipping Info, Products with Quantities, Shipping Option and Cost, and Order Totals) and mail to:

Back to top

Sales tax

MexGrocer.com is required by law to charge appropriate sales tax when shipping within the state of California. Only non-food products must pay an 8.25% tax.

Back to top

Security

We use Secure Socket Layer (SSL) encryption to ensure that your personal information cannot be intercepted and read by a third party. Your personal and credit card information are transmitted securely. Please visit our Security Policy for more information.

Back to top

Returns or exchanges

MexGrocer.com unconditionally guarantees the quality of our products. If you are not completely satisfied with the quality of our products or if your order contains a wrong item, contact us within 30 days of delivery for a refund.

Within 30 days after delivery, you may return products purchased from MexGrocer.com for full credit, except for items with unique policies—please read item descriptions carefully. We can process returns and refunds only for items purchased from MexGrocer.com. Shipping charges are non-refundable unless due to our error. Food items are non-returnable due to safety risks; if an item arrives damaged or defective, request a refund or replacement.

Include the unopened items (original packaging) and the sales invoice with items and prices circled. Enclose the slip, wrap securely, and send to:

Please write the reason for your return on the back of your invoice. For your protection, please use FedEx, UPS or Insured Parcel Post.

Back to top

Using the search option

Enter the product name, item number, or site category in the Search field (upper left on every screen). Press “Enter” or click “Go.”

Back to top

Product availability

MexGrocer.com offers a selection of our best values and most popular Mexican food products online. Most products ship the next business day. Orders received before 12:00 PM Monday–Friday ship the same business day; orders after this time ship the next business day.

Back to top

Shipping options

We currently offer Ground, 2nd Day Air, and Next Day Air within the United States. Ground typically arrives in 5–7 business days in the contiguous U.S. 2nd Day Air arrives in ~2–3 business days. Next Day Air arrives 1 business day after the order is filled. No Saturday/Sunday delivery.

Back to top

Shipping outside the United States

We ship to the contiguous U.S., Alaska, Hawaii, and APO/FPO military bases. We also ship to Canada. For complete shipping information, visit our Shipping Rate Chart.

Back to top

Shipping to a P.O. BOX

Please provide a valid residential address. We can accept P.O. Boxes for Alaska and Hawaii orders only. See our Shipping Rate Chart.

Back to top

Checking order status

You will receive two emails (if a valid email is provided):

• The first confirms your order has been received (with an order confirmation number) within ~24 hours after authorization/verification.
• The second confirms your order has shipped (including any tracking information).

Back to top

Track packages

Find the FedEx/UPS tracking number in your shipping confirmation email. Use it on our Order Tracking page. Tracking may take up to 24 hours after carrier pickup to appear.

If your order appears late, remember:

• Credit card approval must be received prior to processing.
• Overnight orders placed after 12 noon PST are processed the following day.
• Overnight delivery occurs on business days only (Mon–Fri, excluding holidays).

Back to top

Shipping Charges

Your shipping charges appear at checkout in the “shipping charges” box. For complete shipping info before you check out, review our Shipping Rate Chart.

Back to top

Shipping to multiple locations

At this time, please create separate transactions for items shipping to different locations.

Back to top

Using coupons online

Most coupons from MexGrocer.com advertisements can be applied online. To redeem:

• Add items to your Shopping Cart.
• On the Payment page of Checkout, find “Coupon or Promotional Code” and enter your code (one per order).
• Click “Continue”; the page will reload with updated totals.

Please double-check your coupon’s requirements—each coupon may differ and, unless specified, can be used only once.

Additional products and brands

MexGrocer.com carries over 800 Mexican food or food-related products. If there’s a product we should carry, we’d love to hear from you. Many products come from customer feedback. Email us at info@mexgrocer.com.

Back to top

Contact information

We welcome any comments, suggestions, and ideas to improve your shopping experience. Contact MexGrocer.com Customer Service via email or call (858) 270-0577, Monday–Friday, 9am–5pm PST. You can also write to:

We would love to hear from you!

Back to top

Contact Us

To speak with a Customer Service Representative, call toll-free 1 (844) 639-4762.
Hours: Monday–Friday, 9am–5pm PST.
E-mail: info@mexgrocer.com

Follow us on Twitter now X @MexGrocer — Like us on Facebook.com/MexGrocer — Follow us YouTube.com/MexGrocer.

Back to top