Política de reembolso
MexGrocer.com is committed to providing quality products and accurate orders. Please contact us within 30 days of delivery if an item arrives damaged, defective, incorrect, or if you would like to request a return.
Food Items
For health and safety reasons, food products cannot be returned or exchanged.
However, if a food item arrives damaged, defective, expired, or incorrect, please contact us within 30 days of delivery. Depending on the circumstances, we may offer a replacement, store credit, or refund.
We may request photographs of the item, packaging, shipping label, or expiration date before processing your claim. Please do not discard damaged or incorrect products until you have received instructions from our Customer Service team.
Non-Food Items
Unused and unopened non-food items may be returned within 30 days of delivery, unless a different return policy is listed on the product page.
Items must be returned:
- Unused and in their original condition
- In the original packaging
- With all parts, accessories, and documentation included
- With a copy of the sales invoice or order information
Please contact MexGrocer Customer Service before sending a return.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error by MexGrocer.com, such as receiving the wrong item or receiving a damaged or defective product.
Original shipping charges are nonrefundable unless the return resulted from an error on our part.
We recommend using a trackable and insured shipping service, such as FedEx, UPS, or insured USPS mail. MexGrocer.com is not responsible for return packages that are lost or damaged in transit.
Return Address
Please securely package the item and include a copy of your invoice or order information. Write the reason for the return on the invoice or include a note inside the package.
Send approved returns to:
MexGrocer.com
Returns Department
4901 Morena Blvd., Suite 1106
San Diego, CA 92117
USA
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original method of payment. Processing times may vary depending on your bank or payment provider.
Only products purchased directly from MexGrocer.com are eligible for returns, refunds, or replacements.
Exchanges
Food items cannot be exchanged. For eligible non-food items, availability cannot be guaranteed. In some cases, the original item may need to be returned for a refund and a new order placed for the replacement item