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Shipping policy

Shipping Policy

At MexGrocer, we work hard to ship your order quickly and carefully so it arrives in the best possible condition. Please review our shipping policy below before placing your order.

Order Processing

  • Orders are typically processed within 1–2 business days after payment is received.

  • Orders placed on weekends or holidays will be processed the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Methods & Transit Times

We offer several shipping options at checkout, including:

  • Ground Shipping

  • 3-Day Select

  • 2-Day Air

  • Next-Day Air

Please note: Transit times are estimates provided by the carrier and begin once the order has shipped, not when it is placed.

Refrigerated & Perishable Items

To ensure freshness:

  • Refrigerated items ship Monday–Wednesday only to avoid weekend delays.

  • Orders containing perishable items placed after Wednesday may ship the following week.

  • Refrigerated products are packed with insulated materials and gel ice packs.

Restrictions:

  • Refrigerated items cannot ship to APO/FPO addresses, Puerto Rico, or Canada.

  • All perishable items are final sale and non-returnable.

Orders with Mixed Items

If your order includes both shelf-stable and refrigerated items:

  • The entire order may ship together following the refrigerated shipping schedule, unless otherwise specified.

Shipping Coverage

We currently ship to:

  • All 50 U.S. states

  • APO/FPO addresses

  • Puerto Rico

  • Canada (select items only)

Shipping availability may vary based on product type and carrier restrictions.

Guaranteed Delivery

  • Only expedited shipping methods (3-Day, 2-Day, Next-Day) are considered time-sensitive.

  • Ground shipping is not guaranteed for delivery by a specific date.

  • We are not responsible for carrier delays due to weather, holidays, or unforeseen circumstances.

 Incorrect Addresses & Delivery Issues

  • Customers are responsible for providing accurate shipping information.

  • MexGrocer is not responsible for delays or losses due to incorrect or incomplete addresses.

  • Additional shipping charges may apply for reshipment.

Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery

  • Please include photos of the item and packaging so we can assist you promptly

Questions?

If you have questions about shipping options or need help choosing the best method, please contact our customer support team before placing your order.