Privacy Policy Overview (Effective Date: 12/29/2019)
MexGrocer.com is strongly committed to protecting the privacy of its customers. We have written this privacy policy to inform you of the specific information that we collect from you, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is a significant part of MexGrocer.com's commitment to providing you with a high quality shopping experience.
Information Collection and Use
MexGrocer.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information that you provide us, including your account and profile information, content you submit to our website, your purchase information, your communications, and information you provide to us as part of reviews, surveys and contests. When you create an account on our website, we collect information you provide us, like your name, email address, shopping preferences and profile information.
We use the information we collect to provide, support, and personalize our website and to communicate with you about our website (on and off our website). The ways we do this include the following:
- To provide and improve our website's functionality, including to display content you post publicly; to fulfill your purchases through our website; to process, store, and deliver your communications; to provide customer service and support; to respond to your inquiries or requests; to back-up our systems; and to improve the security of our website;
- To evaluate use of our website for our business purposes and to improve and develop our products and services, including new products and services and our website's functionality;
- To personalize your experience, such as to tailor the content and information made available to you and our support services;
- To display relevant advertising (on our website and third-party sites) and to evaluate the success of our advertising;
- To communicate with you as described in our agreements with you (for example, the Terms of Use) and this Privacy Policy;
- To prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the Terms of Use);
- To enforce compliance with our agreements with you (for example, the Terms of Use) and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);
- To perform research and analysis for our business purposes; and
- If you decide to participate, to administer surveys, contests, and promotions.
If you provide us information about your contacts (for example, when you sign up for our website through Facebook), we may inform your contacts who have accounts on our website that you have joined and follow them on your behalf so that you may view their public activities.
We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use automated technology to review your communications and improve your user experience.
We may use your log-in information, cookie information, device information and IP addresses to identify you and log your use across devices and our website. We may use your addresses to personalize your experience on our website.
For your convenience, we will store information about your payment method. If you make purchases on our website as a visitor and subsequently create an account, we will make prior purchase information available under your account email address.
Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of such uses at your discretion.
Order
We request information from the user on our order form. A user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing and to fulfill orders. If we have trouble processing an order, this contact information is used to contact the user.
MexGrocer does not process credit card transactions directly. This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also collects information about your shopping experience. See the Yahoo! Privacy Policy for more information.
Corrections/Updating Personal Information
You can verify your order information by checking the status link in your confirmation email. If anything is incorrect, please call us at (858) 270-0577 or contact us through our customer service form in the HELP section. You will receive an email confirmation with any changes.
Cookies
MexGrocer will store a persistent cookie so you can retrieve products in your shopping cart without re-choosing categories. These cookies are not tied to personally identifiable information. Rejecting cookies limits functionality such as order processing.
Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personal information.
Sharing
We share aggregated demographic information with partners and advertisers. This is not linked to personally identifiable data. Third-party advertisers may use non-identifiable data to serve ads. Google, for example, uses DART cookies for interest-based ads. Visit their privacy policy to opt out. Yahoo! web beacons may track anonymous visitor behavior for advertising. Shipping and credit card companies do not retain, share, or reuse personal information.
Links
This website may link to other sites. We are not responsible for their privacy practices. Please read their privacy statements. This policy applies only to information collected by MexGrocer.com.
Newsletter
To subscribe to our newsletter, we ask for contact information such as name and email. See the opt-out section for removal options.
Security
This website protects user data online and offline. Sensitive information like credit card numbers is encrypted using 128-bit SSL from VeriSign. Secure pages display a locked icon in the browser. Access to customer information is restricted to authorized employees who are trained on security protocols. All data is stored in a secure, locked environment.
If you have questions about website security, email info@mexgrocer.com.
Notices, Disclosures, and State-Specific Rights
We are not responsible for the privacy practices of third-party sites linked from our website. California residents have the right to request how their data is used and shared. MexGrocer.com does not sell personal information without user consent. For details on CCPA rights and opt-out instructions, visit our "Your California Privacy Rights" page.
We do not knowingly collect data from children under 13 without parental consent. If a child has submitted data, contact us at info@mexgrocer.com.
Administrative Email Communications
You may receive administrative emails related to the primary use of our services. These will not contain marketing content and cannot be opted out of.
Choice/Opt-out
To opt out of newsletters, reply with "REMOVE" or "Unsubscribe" or email info@mexgrocer.com.
Notification of Changes
We will post any changes to our privacy policy on our homepage. If we make changes in how we use your information, we will notify you by email and allow you to opt out.
Our Guarantee
If unauthorized use of your credit card occurs from a purchase on MexGrocer.com, we will cover liability up to $50. This guarantee applies only if your credit card was used on our secure server and you notify us in writing within 24 hours and notify your credit card issuer per their procedures.
Legal Disclaimer
We may disclose personal information if required by law or to comply with legal processes served on our site.
Your Feedback
Your privacy is important to us. For questions, contact us at:
MexGrocer.com LLC
4901 Morena Blvd. Suite 1106
San Diego, CA 92117
USA
Phone: (858) 270-0577
Email: info@mexgrocer.com